Making an Order
Orders may be placed 24 hours a day / 7 days a week through our website www.castledairy.com or by faxing us at +32 (0) 87 352234. Customer service and order processing personnel are available between 8:00 am - 5:00 pm (Belgian time) Monday through Friday, and can be reached by calling at + 32 (0) 87 334519.
When making an order, please provide the following information:
Upon receiving your order a customer service representative will revert to you with its confirmation and further information within the shortest delays.
Please call + 32 (0) 87 334519, if you experience any difficulty in filling out this form.
If you would like us to organize the transport, the following items need to be specified at the time of order and may involve extra charges:
A carrier with the best rate for the shipping destination will be assigned, unless otherwise indicated. Discount programs are established with numerous LTL (less than truckload) and LCL (less than container load) carriers.
Receiving Bagged Dairy Products
Before signing the shipment’s Bill of Lading, each bag and / or pallet must be inspected. Look for torn or broken bags and ensure every bag and pallet is accounted for. You can use as reference the pallet contents sheet attached to each pallet. The easiest way is to look over the products as they are being unloaded, but if more time is needed to double check, the driver must wait!
Dairy Products Storage
Castle Dairy® recommends the following :